Wags Dog Grooming Services

Wags Dog Grooming Services is Kate's business in Sydenham, in Melbourne's north-west, and its reviews read less like one-off visits than a long client list. Several owners have been bringing the same dog to her for six, ten or more years, and a few have since started again with a new puppy after their old dog passed. That length of relationship is the clearest signal in the feedback.

Two qualities come up repeatedly. The first is patience — a boisterous puppy who wrestles his way through the whole appointment is handled without fuss, and owners say their dogs are relaxed and safe with her, which is what keeps them returning. The second is responsiveness: Kate replies quickly and has fitted people in at short notice for urgent grooms, on one occasion clipping two dogs in under two hours. The work itself is straightforward clipping and trimming, paws included, done well and repeatably. Best suited to owners wanting a long-term groomer rather than a single appointment.